How best may we support you?

  • Pre-Sales Department

    Have a question about Night Owl products BEFORE you buy? Call, email, or chat with our Pre-Sales Team regarding product questions prior to purchase. Note: Technical Support is not available through the Pre-Sales Team.

    Phone

    1-866-979-0580

    Hours

    Monday - Thursday: 9am ET - 6pm ET

    Friday: 9am ET - 5pm ET

    Email

    Sales@NightOwlSP.com

  • Technical Support

    Need assistance with your Night Owl product? Visit our Support Center for manuals, troubleshooting guides, video tutorials, top trending topics and more.

    Phone

    1-866-390-1303

    Chat

    Select the Help option in the bottom right side of your browser screen to live chat with a technical support representative.

    Hours

    Phone: 8am - 8pm ET M-F
    Chat: Available 24/7, 365 days a year

  • Web Store and Order Support

    Have a question about your order or need tracking information?
    Need help with a return?
    Returns may be made within 30 days from shipping date.
    Did your product arrive damaged?
    Email our Web Store Team for any questions regarding Night Owl direct web store orders.
    Let us help fix any issue.

    ADA Site Accommodation request?
    Request removal of personal info?

    Email

    Webstore@NightOwlSP.com

Who do I contact regarding Amazon orders?

Where to contact Amazon?

For general Amazon support you can contact Amazon regarding any issue from their Contact Us page. This will require you to click through the various options based on your inquiry to actually get to a person, either via Live Chat or Phone - https://www.amazon.com/hz/contact-us/ 

*NOTE - You must be logged into Amazon.com or Amazon mobile app using your Amazon account that your order was placed from to get support regarding your order*

Who sold you the product?

When you purchase a product on Amazon, that doesn't necessarily mean that Amazon sold you the product. There are also third party sellers who list and sell products on Amazon.com. You can access your Amazon order history from this link -https://www.amazon.com/gp/css/order-history. Find your order and go into your Order Details screen and look for where it says "Sold By:" Is it Amazon.com, Night Owl SP, Elite Techtronics or someone else? If you see anything other thanAmazon, Night Owl or Elite Techtronics in the "Sold By:" section make sure to reach out to that seller for assistance as we don't have any information about the order. Please note you can click on the sellers name from this screen to see their contact information. If your order was sold by Amazon and its within 30 days, we recommend contacting Amazon support and they will be able to either process a return, replacement or refund as needed. If the order was sold by Night Owl SP, contact us, and we are happy to provide support!

How long ago did you place your order?

Depending on how long ago you placed your order will depend on what options you have as a customer to get support for your order. If it is within the normal 30 day return window you should see options in the order detail screen for support. Outside of the 30 day window your options to get support could become limited depending on who sold you the product.

Why does all of this matter?

When purchasing online, please ensure the product is purchased from an authorized reseller, not from an unauthorized 3rd party reseller using that site. The purchaser’s receipt or proof of purchase must show the product was purchased from an authorized reseller listed below to benefit from the Night Owl manufacturer warranty.
The only authorized Amazon sellers we currently support are:
-Amazon
-Night Owl SP
-Elite Techtronics