Collection: App Sunset Support

As technology evolves, older mobile apps eventually reach a point where they can no longer be supported reliably on modern operating systems. To maintain security, stability, and performance across our platforms, we periodically retire legacy apps. 

This allows us to focus on supporting and improving our current Night Owl Protect platform.

No. Your hardware system continues to function as designed. 

Depending on your specific model, certain mobile app features may no longer be supported after the sunset date. However, many systems can still operate locally or through existing network configurations. 

If you’re unsure how your specific system is impacted, our team is happy to help. 

Support for the mobile app associated with your legacy system is ending on May 30, 2026. 

This may affect: 

• App availability in the Apple or Google app stores 
• Push notifications 
• Account-based services 

Your recorder and cameras may continue to function locally. 

After the sunset date: 

• The app may no longer be available for download 
• Updates will no longer be supported 
• Certain features may stop functioning 

If the app is already installed, limited functionality may continue for some time, but we cannot guarantee long-term compatibility with future OS updates. 

We are communicating this update as early as possible to give customers ample time to plan ahead. 

Because some legacy apps do not have account registration systems, we are using multiple communication channels including website updates, app store notices, and social posts to ensure visibility. 

Upgrading is not mandatory immediately. 

However, to continue receiving full mobile functionality and future updates, transitioning to our current Night Owl Protect platform is recommended. 

We will share loyalty upgrade options to make this transition easier. 

If you choose not to upgrade: 

• Your hardware may continue operating locally 
• Certain mobile features may no longer function 
• We will not be able to provide app-based technical support 

In most cases, yes. 

Your cameras and recorder are separate from the mobile app itself. The app is simply a remote viewing and notification interface. 

Support agents should confirm system model before answering definitively. 

No. Recorded footage stored on your DVR or NVRremainson your device.

No. 

This update is part of a standard product lifecycle process. As operating systems evolve and infrastructure requirements change, older apps may no longer meet current platform standards. 

Maintaining outdated mobile applications limits our ability to: 

• Implement modern security protocols 
• Ensure compatibility with new mobile operating systems 
• Deliver performance improvements 

Focusing on our current platform allows us to provide a better long-term experience for customers. 

Night Owl Protect is our current mobile platform designed to support newer systems with: 

• Account management 
• Improved notification delivery 
• Ongoing feature updates 
• Enhanced long-term support 

We recognize the loyalty of long-time Night Owl customers. 

Upgrade options and loyalty incentives will be announced closer to the transition period. Customers will receive details through official Night Owl communication channels.

We truly appreciate customers who have trusted Night Owl systems for many years. 

Technology standards, mobile operating systems, and security requirements evolve over time. While your system has served reliably, the supporting app infrastructure must evolve to maintain performance and security standards moving forward. 

Our Customer Support team is available to: 

• Confirm your system model 
• Explain how your specific system is impacted 
• Provide upgrade recommendations 
• Walk you through next steps