Webstore Support

We Can Help

Have a question about your order status, shipping or a return? No problem.

Shipping & Delivery

All webstore orders are processed and shipped within 72 business hours. You will receive an email with tracking information for your shipment to the email address on the order. Typically, the order ships UPS Ground. However, the carrier may vary depending on your location.




Monday - Thursday: 9am EST to 6pm EST

Friday: 9am EST to 5pm EST

Order Status

If you have placed an order and want to check on its status, please log in to your Night Owl account. Once logged in you will have access to your order's information.

View your Order Status


Select the Help option in the bottom right side of your browser screen to live chat with a technical support representative.


Monday - Thursday: 9am EST to 6pm EST

Friday: 9am EST to 5pm EST


You can return your product within 30 days from the shipping date. We can only refund you for product purchased from our webstore. If you bought the product at a retail location, you must return it there. For our full Return Policy, please see our Terms and Conditions.

NOTE: Our technical support team cannot assist with questions regarding your order status, shipping & delivery or returns as they do not have access to that information.