About Night Owl
Founded in 2009 and headquartered in Florida, Night Owl Security Products is a leading innovator in the security technology industry. As the fastest growing manufacturer of security DVRs, NVR’s, and cameras, Night Owl offers the best value on the market. This is accomplished by designing and engineering products that are high quality, user-friendly, and affordable. Although our hardware is manufactured abroad, our Engineers, Software designers, and servers are based in the United States. All content and access are controlled in the United States as well. Our video surveillance equipment is used by homeowners, businesses, federal and municipal organizations, retailers, dealers, distributors and integrators across the globe.
Our Commitment to You
Night Owl originated from a desire to provide customers with an easy to use, cost-effective, and high-quality product. We believe that everyone should be able to secure what matters most to them. Whether for your home or business, Night Owl offers state-of-the-art technology that will help keep an eye on your world.
Night Owl products are designed with the end user in mind. Our goal is to produce easy to use technology and offer unparalleled support. Our dedicated technical phone support is available 24 hours a day, 7 days a week, 365 days a year. We offer trilingual (English, French, and Spanish) phone support and have an extensive knowledge base with detailed how-to videos from our team.
The most rewarding aspect of our company is being able to provide our customers with the security they deserve. Knowing our products help protect homes and businesses with innovative and affordable technology is rewarding as well as motivating. We pride ourselves on listening to our customers and understanding their needs. This has enabled us to become the #1 Wired Security Camera Brand in the U.S.*.
EZ Return Process
We are proud to offer a unique EZ return process. We believe customers with a defective product within the warranty period should not be saddled with shipping fees or overly complex requests. Our “EZ” return process makes navigating a warranty claim easy and hassle-free! For more detailed information, please visit our terms & conditions.
Free shipping on all Night Owl products in our web store (Free UPS Ground Shipping to Contiguous U.S. only. Does not include Alaska, Hawaii, Puerto Rico, or Canada)
Night Owl Support
Before contacting Night Owl Support, please click create an account and register your product.
Our quick and simple registration process ensures expedited service and provides you with records of all your support requests. For easy access to support materials, such as installation guides, user manuals, FAQs, and instructional How-To Videos, please visit our Support Center.
Calling Night Owl’s 24/7 Support
Choose your preferred language, then select from the following options:
Customer service will direct you to one of our customer support representatives. Get help with any general customer service related issues, password resets, and webstore order issues.
Repair & Service
Receive assistance with any in-warranty replacement or details on an out of warranty repair, and/or getting a part replaced. Proof of purchase will be required for return merchandise authorization (RMA) approval.
Speak with a Sales Agent to get information about specific Night Owl products. We can also help you choose the right system or cameras for your needs. The department is available Monday-Friday, 9am-5pm EST.
Talk with a Support Agent for configuration or troubleshooting assistance. Before contacting Night Owl Support, please click create an account and register your product. Our Technical Support department is available 24/7, 365 days a year.
Free Shipping on all Night Owl products via our web store (UPS Ground Shipping to Contiguous U.S. - not including Alaska, Hawaii, Puerto Rico, or Canada)