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8 Channel 5MP Extreme HD Video Security DVR with 2 TB HDD and 8 x 5MP Wired Infrared Cameras




XHD502-88P Contents

Product Reviews & Questions and Answers

XHD502-88P is rated 4.3 out of 5 by 4.
Rated 5 out of 5 by from Great quality I recently bought this package and I'd say it is a quality purchase for what you get. If you want to monitor your cameras through your phone/tablet - it's very easy and the picture quality (what sold me) is great. The motion detecting is a plus since you can get notifications on your phone any time someone moves in a certain area (you can choose the area to which the motion detecting occurs). Worth the investment imo
Date published: 2017-05-27
Rated 4 out of 5 by from great system I've owned the unit for 2 month now and am very impressed with the performance and customer service. Installation is a breeze with the Start up Wizard, and the technical support is fantastic. The IR lights could be better and in some cases need some additional IR lighting.
Date published: 2017-05-30
Rated 4 out of 5 by from Great Picture, Questionable DVR, OK Service After installing my eight camera system around the exterior perimeter of my home, I'm happy with the camera picture. Very crisp during the day, pretty good at night (the night time LED illuminators are focused at the center of the camera sight picture, so objects in the perimeter are pretty dark). I have the DVR connected HDMI to my living room TV; my family enjoys looking at the "live streaming", and motion activated recordings from throughout the day. My biggest concern is channel 2 is glitching out, and after some basic troubleshooting, it seems the DVR circuit board or some interior electronic is shorted. Basically my channel 2 has horizontal lines through it and the picture flashes through all 8 camera channels within 1 second and then repeats. Definitely a hardware issue. Viewing on your iPhone is fine, but freezes up if you don't have perfect WIFI signal, even on "standard" definition (you can select HD or SD viewing). Still, it's pretty good. I haven't tried it out around town without WIFI. Customer service pre-order was less then desired. The gentlemen helping me seemed distracted and gave very vague answers to some pretty simple questions. Overall, i'm happy with the system. Hopefully Night Owl helps me figure out the channel 2 glitch problem, or sends me a replacement DVR. Regardless, still paints a big QUESTION MARK in my mind about the quality of the hardware. Of course, any manufacture is going to have lemons. Let's just hope this is one of those times.
Date published: 2017-07-05
Rated 4 out of 5 by from Good Performance, Software update needed. I do like this unit, but there is some room for software improvement, especially evident when comparing this latest 5MP, 8 camera unit's software to the slightly earlier and nearly identical 3MP, 4 camera model (XHD30.. vs XHD50..). Why would I know this? - I initially installed and briefly used the 3MP model and decided to upgrade to 5MP and 8 cameras. As a result, I was able to find out after upgrading that the software with the nearly identical 3MP model appeared to be slightly better than this slightly newer and higher resolution 5MP model, which seems odd. For instance - 1) When setting up motion detection, the 3mp model shows you exactly where on the screen the motion is being detected as it is detected, making it easy to see how it is working, this 5MP newer model does not do that. 2) In 3MP model, I could pause the recording and select an area to zoom in to the video on the monitor, which is not possible in this "newer" and higher resolution model, where I cannot zoom on the newer and higher resolution model? So, while happy with this model, I upgraded to 5MP and while I did upgrade in resolution, I also feel like I also downgraded in actual functionality of the software. Other areas for them to consider improving: 3) The mobile app does not have the most recent playback, where I need to pull down to refresh the available recordings over and over to get to the latest ones and could not find a way to go back to older ones on the same day, if there were many. 4) The DVR unit does get quite warm and I am worried that unless sitting on an open area with lots of ventilation, I feel like it may end up frying itself due to overheating. (It is quiet!) 5) The DVR software appears to offer an option to "Synchronize Playback", but I can't enable this. The checkbox to enable will not accept a "check" 6) The DVR does have a place to upgrade the firmware of the cameras, but there is no information on the nightowl website or manual if this is really an option or not, nor even how to check the camera firmware. For clarity and to ensure there are no questions - I did ensure my firmware for was the most recent (DVR8-XHD50_20170905). Finally, all those opportunities to improve aside, I do like the unit. I have had it a month, and I am happy with the performance, recordings, quiet DVR, live viewing app, etc. It is my hope that because this is a brand new unit, much of these minor misses will be corrected in a future software and/or firmware update.
Date published: 2017-11-02
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Is the CAM-HDA10W-DMA 1 Pack Add–On 1080p HD Wired Security Dome Camera – Audio Enabled compatible with this 5MP system?

Asked by: SATXVERN
Yes, it is fully compatible with this system. However, this system already contains the max number of cameras it can hold. The maximum number of cameras is determined by the maximum number of channels. This is an 8 Channel 8 Camera system. Thank you for choosing Night Owl!
Answered by: Customer Service
Date published: 2017-12-03

Can I change the hdmi cable for another one more longer?

Asked by: Jansel cruz
Yes. You should not experience any issues wit this. Thank you for choosing Night Owl!
Answered by: Customer Service
Date published: 2017-11-16

Does the nightowl extreme 5mp need to be hooked up to wifi?

Asked by: Koa123
It doesn't have to be connected to your Internet to view and access on a TV or monitor. However, if you want to remotely view the system on a smart device, PC or Mac, you will need to hardwire the DVR to your router or modem via Ethernet cable. Thank you for choosing Night Owl!
Answered by: Customer Service
Date published: 2017-10-30

When viewing live feed from my iPhone after about 30 seconds or so it kicks my app out. I have to keep opening my app each time   Is there a time limit on live feed?

Asked by: Pierce
No, there is no time limit on live feed. Please ensure you are getting at least 3Mbps upload speed by testing your internet speed. That is a likely error. If speed is not the issue, please try uninstalling and reinstalling the app. Additionally, you may call our 24/7 tech support team at 1-866-390-1303 for additional support. Thank you for choosing Night Owl!
Answered by: Customer Service
Date published: 2017-12-08

I have a camera that is not working. I've switched the cables, and channels, and still no signal.

Asked by: GuyM
Sorry to hear you are having trouble with a camera. Please contact our 24/7 support team at 1-866-390-1303. One of our agents will happily assist. Thank you for choosing Night Owl!
Answered by: Customer Service
Date published: 2017-10-26

I purchased 2 systems from you 16 cameras, and one of the dvr’s Blue hdd light is off.  I checked the devices screen and no hard drives are seen and no recorded video is listed

Asked by: Dave N
Please contact our 24/7 tech support team at 1-866-390-1303. One of our agents will be happy to assist. Thank you for choosing Night Owl!
Answered by: Customer Service
Date published: 2017-10-25

Is there a way to delete recorded motion events?

Asked by: Eric2
You would need to reformat the HDD in order to delete recordings. Please login to your DVR, go to Device menu and select HDD. Please backup any recordings you wish to save to a USB flash drive before reformatting. Thank you for choosing Night Owl!
Answered by: Customer Service
Date published: 2017-11-26

What's the cameras trajectory?

Asked by: Madrid52
To see the cameras specifications, please refer to the Specifications tab at the below link. http://nightowlsp.com/products/complete-security-systems/hd-security-systems/8-channel/xhd502-88p.html Thank you for choosing Night Owl!
Answered by: Customer Service
Date published: 2017-10-25
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