Before contacting Night Owl Support, please create an account and register your product. Our quick and simple registration process will ensure expedited service and provides you with a record of all of your support requests.
For easy access to support materials, such as installation guides, user manuals, FAQs, and instructional How To Videos, please visit our Support Center.
When calling Night Owl support, first, choose your preferred language, then select from the following options:
Customer Service - Option #1
Customer Service will direct you to speak with one of our customer
support representatives to help aid you with any general customer service
support related issues, password resets and webstore order issues.
Repair & Service - Option #2
Repair & Service will assist you with any in-warranty replacement or
details on an out of warranty repair, and or getting a part replaced. Proof of purchase will be required for RMA approval.
Pre-Sales Support - Option #3
Pre-Sales Support will direct you to speak with a sales agent to help you
get information about speciﬁc Night Owl products, and help you choose
the right system for your needs. Our Pre-Sales department is available Monday thru Friday, 9am - 5pm EST.
Technical Support - Option #4
Technical Support will direct you to speak with an agent for any
conﬁguration or troubleshooting assistance you may have with a product
you already own. Our Technical Support department is available 24/7, 365 days a year.