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Why Night Owl

 

Founded in 2009 and headquartered in Boynton Beach, FL, Night Owl Security Products is a leading innovator in the security technology industry. The fastest growing manufacturer of security DVRs and cameras, Night Owl offers its customers the best value on the market by designing and engineering all products for ease of use and cost-effectiveness. Our video surveillance equipment is used by homeowners, businesses, federal and municipal organizations, retailers, dealers, distributors and integrators across the globe.

 

 



 

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Our Commitment to You

 


Quality, reliability and excellent customer service. Those are the values that Night Owl stands upon. All Night Owl security solutions are designed and engineered with ease of use and cost effectiveness in mind, allowing us to offer our customers the best value on the market. 

Our dedicated technical support team is there to protect what matters most to you, 24 hours a day, 7 days a week. Contact our technical support team.
(please have your support ticket number regarding the issue readily available)


We offer bi-lingual (English and Spanish) phone support and have an extensive knowledge base with detailed how-to videos from our team. To view these videos, simply search for your individual product page within our website.

 

 



 

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EZ Return Process

 

We are proud to offer a unique EZ return process with no hidden fees and no shipping costs for all of our security products that are covered under warranty.

If Night Owl requires the return of your product, it must be received at our warehouse within 14 days of replacement product delivery or RMA approval.

No hidden fees and no shipping costs, it's that simple. For more detailed information, please visit our terms & conditions.


Free Shipping on all Night Owl products via our web store (UPS Ground Shipping to Contiguous U.S. - not including Alaska, Hawaii, Puerto Rico, or Canada)

 

 

 

 

Night Owl Support

 


 

Before contacting Night Owl Support, please create an account and register your product. Our quick and simple registration process will ensure expedited service and provides you with a record of all of your support requests. 


For easy access to support materials, such as installation guides, user manuals, FAQs, and instructional How To Videos, please visit our Support Center.


When calling Night Owl support, first, choose your preferred language, then select from the following options:


Customer Service - Option #1
Customer Service will direct you to speak with one of our customer
support representatives to help aid you with any general customer service
support related issues, password resets and webstore order issues.


Repair & Service - Option #2
Repair & Service will assist you with any in-warranty replacement or
details on an out of warranty repair, and or getting a part replaced. Proof of purchase will be required for RMA approval.


Pre-Sales Support - Option #3
Pre-Sales Support will direct you to speak with a sales agent to help you
get information about specific Night Owl products, and help you choose
the right system for your needs. Our Pre-Sales department is available Monday thru Friday, 9am - 5pm EST.

 

Technical Support - Option #4
Technical Support will direct you to speak with an agent for any
configuration or troubleshooting assistance you may have with a product
you already own. Our Technical Support department is available 24/7, 365 days a year.

 

 



 

Free Shipping

 

Free Shipping

 


Free Shipping on all Night Owl products via our web store (UPS Ground Shipping to Contiguous U.S. - not including Alaska, Hawaii, Puerto Rico, or Canada)



 

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Nationwide Professional Installation Services 

 


All of Night Owl products come equipped with all the cables and accessories you will need to install yourself. Don't have the time to install the system? We offer installation services throughout the continental U.S. via InstallerNet. Call our installation service department at 1-800-806-5513 and they will give you a quote over the phone and then schedule an appointment for your installation.